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Journey 2024
Disclaimer
Agenda
Welcome
Video
Strategy Overview and 2018-19 Results Summary
Royal Mail will change
Strong foundations
Becoming a parcels-led business
Strategic priorities: turnaround and grow the UK
Strategic priorities: turnaround and grow the UK
Strategic priorities: turnaround and grow the UK
Strategic priorities: scale up and grow GLS
Strategic priorities: expand cross-border
Investing to change and grow
Investing to change and grow
Ready to deliver
Strategy overview summary
2018-19 Results
2018-19 Financial summary
UKPIL results (52 weeks)
UKPIL parcel revenue (52 weeks)
UKPIL letter revenue (52 weeks)
UKPIL people costs (52 weeks)
UKPIL non-people costs (52 weeks)
GLS results
GLS revenue
GLS profit/margin
Group adjusted profit after tax
Specific items and pension adjustment
Group in-year trading cash flow
Group investment - cash
Uses of cash
Financial Outlook
Summary
UKPIL returned to revenue growth
Contain UKPIL costs with productivity improvement
Contain UKPIL costs with productivity improvement
Contain UKPIL costs with productivity improvement
Contain UKPIL costs with productivity improvement
GLS continued profitable growth
GLS continued profitable growth
Group financial performance turnaround
Capital prioritisation
Capital prioritisation
Capital prioritisation
Group outlook summary
Summary
Q&A
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Break
Agenda
Video
Letters
Summary
Letters are important to Royal Mail
Letters are important to Royal Mail
Structural volume decline is broadly stable
Structural volume decline is broadly stable
Structural volume decline is broadly stable
We price for sustainable revenue
We price for sustainable revenue
We support volume by proving the value of mail
Using technologies
Summary
UK Parcels
Summary
No. 1 parcel carrier
No. 1 parcel carrier
A growing market
A growing market
Growing domestic market share
Growing domestic market share
Innovating with customer-led investments
Innovating with customer-led investments
Innovating with customer-led investments
Innovating with customer-led investments
A clear plan moving forward
A clear plan moving forward
Summary
Q&A
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Lunch
Agenda
Operations
Summary
Competitive network, big challenges
Turnaround journey launched
Turnaround journey launched
Turnaround journey launched
Turnaround journey launched
Turnaround journey launched
Turnaround journey launched
Turnaround journey launched
Redesigning network around parcels
Redesigning network around parcels
Redesigning network around parcels
Redesigning network around parcels
Productivity improvement of 15-18% over 5 years
Deployment over 3 horizons
Summary
People
Summary
A people business
Future-fit workforce
Flexible workforce
Working with our unions
Capability to deliver change
Summary
Q&A
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Q&A
Q&A
Break
Agenda
Video
GLS
Summary
International deferred parcel network
International deferred parcel network
International deferred parcel network
International deferred parcel network
International deferred parcel network
Continue to focus on profitable revenue growth
Continue to focus on profitable revenue growth
Continue to focus on profitable revenue growth
Stabilising and improving operating profit margins
Stabilising and improving operating profit margins
Stabilising and improving operating profit margins
Stabilising and improving operating profit margins
Continue to invest
Selective acquisitions to support future growth
Summary
Cross-border
Summary
Growth mainly driven by globale-commerce
Our existing cross-border revenues are significant
Leveraging the best of Royal Mail and GLS
Focus on small packets and deferred parcels
Initiatives in place to capture growth
Summary
Q&A
Q&A
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Q&A
Agenda
Video
Closing Remarks
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