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Full Year 2019-20 Results and Business Update
Disclaimer
Keith Williams Interim Executive Chairman
Agenda
Royal Mail
Market trends
COVID-19 has accelerated these trends
COVID-19 has increased the challenges we face
New management structure
Summary
Mick Jeavons Interim Royal Mail Group CFO
FY 2019-20 Financial summary
Royal Mail results
Royal Mail revenue
Royal Mail costs
GLS results
GLS revenue
GLS costs
Specific items and pension adjustment
Group in-year trading cash flow
Uses of cash/net debt
Summary
COVID-19 impacts
Illustrative scenarios for FY2020-21
Royal Mail scenario detail
Royal Mail scenario detail
GLS scenario detail
Balance sheet & mitigation
Summary
Stuart Simpson Interim CEO Royal Mail
Initial observations
My Priorities
COVID-19 impacts
Transformation
COVID-19 has increased the challenges we face
Accelerating the pace of operational change
Accelerating the pace of operational change
Accelerating the pace of operational change
Accelerating the pace of operational change
Further change to be sustainable for the long term
Engagement with Unions
Employee engagement
Regulatory Update: Universal Service
Summary
Martin Seidenberg CEO GLS
GLS Priorities
COVID-19 presents challenges and opportunities
COVID-19 presents challenges and opportunities
COVID-19 presents challenges and opportunities
COVID-19 presents challenges and opportunities
COVID-19 presents challenges and opportunities
Status of focus countries
GLS Summary
Keith Williams Interim Executive Chairman
Summary
Q&A
Q&A
Q&A
Q&A
Q&A
Q&A
Q&A
Q&A
Q&A
